Refund Policy
Provider and scope
Paid coaching is sold by vibrakntflow.com (PE, EDRPOU 06333052), Business Center Leonardo, 19 Bohdana Khmelnytskoho St, Office 4, Kyiv, 01030, Ukraine. This policy discloses price, cancellation, rescheduling and refund terms before you order or pay, as required by Law of Ukraine “On Electronic Commerce” No. 675-VIII of 03.09.2015 and Law of Ukraine “On Protection of Consumer Rights” No. 1023-XII of 12.05.1991.
Price and payment
The price and currency appear before payment. A contract forms when payment is confirmed and we send an order confirmation. We do not guarantee IELTS/TOEFL scores; advertising complies with Law of Ukraine “On Advertising” No. 270/96-ВР of 03.07.1996.
Cancellation and rescheduling
- Cancel or reschedule at least 24 hours before a session free of charge.
- Later cancellation or no-show may forfeit the session, unless the law provides otherwise.
- If we reschedule, we offer an equivalent alternative or refund.
Refunds
Email admissions@vibrakntflow.com with your order number and reason. We reply within 5 business days and, if approved, refund to the original payment method within 10 business days. Statutory rights are unaffected; cancellation rights may be limited for digital content or fully performed packages as permitted by law.
Complaints and language
Complaints: admissions@vibrakntflow.com or +380 673 692 9927. This policy is available in Ukrainian as the state-language version, with English additionally, under Law of Ukraine “On Ensuring the Functioning of Ukrainian as the State Language” No. 2704-VIII of 25.04.2019. Personal data is handled under Law of Ukraine “On Protection of Personal Data” No. 2297-VI of 01.06.2010. Cookies and electronic marketing require consent and opt-out under Law of Ukraine “On Electronic Communications” No. 1089-IX of 16.12.2020. Coaching is not formal education; any accreditation claim complies with Law of Ukraine “On Education” No. 2145-VIII of 05.09.2017.