This policy explains what our test-preparation coaching does and does not provide, and the conduct we expect from every student.
1. What we provide
We provide independent coaching in English and IELTS/TOEFL exam technique: lessons, practice tasks, feedback and study planning. We are a private provider, not a school or examination body, and claim no accreditation or licence within the meaning of the Law of Ukraine “On Education” No. 2145-VIII of 05.09.2017.
2. What we never provide
- Real, live or leaked exam questions, answer keys or “prediction” papers.
- Proxy test-taking, impersonation, or help during a live exam.
- Fabricated certificates, diplomas, references or score reports.
- Help with plagiarism, ghostwriting or falsifying any application document.
3. Your conduct
- Register for tests using only your own identity and documents.
- Follow all rules of the test centre and the exam owner.
- Use our materials for personal study only; do not resell or share them.
- Do not ask a coach to break these rules; a refusal is not grounds for a refund.
4. Outcomes
We make no guarantee of any particular band or score. Results depend on your own work, starting level and the exam itself. Our advertising is identifiable and not misleading under the Law of Ukraine “On Advertising” No. 270/96-ВР of 03.07.1996.
5. Consequences
If we find a breach, we may end the coaching agreement without refund and, where required, report the matter. Nothing here limits your rights under the Law of Ukraine “On Protection of Consumer Rights” No. 1023-XII of 12.05.1991.
6. Complaints and contact
Write to admissions@vibrakntflow.com or call +380 673 692 9927. We reply within 10 business days. Service information, prices and terms are given before you order under the Law of Ukraine “On Electronic Commerce” No. 675-VIII of 03.09.2015. Personal data is processed under the Law of Ukraine “On Protection of Personal Data” No. 2297-VI of 01.06.2010.